FAQ About Orders

Dimensions & Tubes Styles

Q: Can I order multiple artworks?

A: Sure, it’s available, but they are different sizes, so the price will be different.

Q: Do you offer another shape, like an oval tube?

A: Yes, but it’s not our regular product, just send us a reference picture before quoting.

Q: How can I finish the artwork based on your tube?

A: The dieline/template file will be submitted to you, which is appropriate information for our machine.

Q: What”s the thickness of the paper tube?

A: Our standard thickness of paper core is around 0.8~1.0mm, not including outside label If you have special requirements, please turn to our packaging specialist.

Q: How many tube styles do you create?

A: 1-piece tubes with metal lid, aluminum easy open end, or wooden cap.
2-piece tubes where the cap fits on top of the base when the tube is closed.
3-piece tubes where the cap fits on top of the lip.

Q: How are dimensions measured?

A: Normally, the diameter and height of your tubes are required. If you are not sure, please offer the size of your item. We can suggest a proper dimension to you. Based on the limitation of the machine, the diameter is 10 to 320mm, the height is 10 to 350mm, no limit for no curling tube.


Q: Our items directly in contact with your cardboard tubes, is it possible?

A: Sure, there is food-grade aluminum foil inside.

Q: The packaging tubes you offer are biodegradable? And do you have a certificate to approve it?

A: Yes, all the paper material is biodegradable, we’ve got the SGS report.

Q: What kind of material do you use? Is it eco-friendly?

A: White kraft paper: Manufactured in 100% pure pulp, environmental and non-toxic, recyclable, of high tenacity and intensity, high bursting strength index, widely used in winding paper tubes, common thickness is 120-300g.

Brown kraft paper: brown color, of high tension, high tearing strength, common thickness is 120-300g.

Black kraft paper: fine and smooth, strong and thick, of high folding strength, and high tension, common thickness is 120-300g.

Art paper: The surface is very smooth and flat, of high whiteness and glossiness, the printing is three-dimensional, the color is bright and very nice, widely used in wrapping tubes, common thick is 157g.

Offset paper: Weak scalability, good smoothness, and whiteness, tight quality, used in winding paper tube, but it occurs galling, quality is not as good as white kraft paper.


Q: What printing method do you use?

A: We have highly advanced offset, digital, and screen processes in-house.

Q: What type of file do you require for printing?

A: AI or PDF will be better, which is outlined(cranked).

Q: What do you mean by digital printing? Do I need it?

A: Digital printing is commonly used for testing printed artwork and layout, great for sampling, which is cost-effective.

Q: Beyond printing do you have other customized options?

A: Yes, we have hot stamping, UV, embossing, debossing, etc..

Q: Can I have my own design on the packaging?

A: Of course, we got different printing, coats, finishes, nik-naks, you name it! Don’t let anything limit your creativity! From gloss lamination to stamping, we’ll give your custom packaging solution a nice finish to leave your customers wanting more.

CMYK: C is cyan, M is magenta, Y is yellow, K is black, 4 kinds of color ink are mixed to print, which is printing aligned way.

Pantone color: Pantone is known worldwide as the standard language for color communication from designer to manufacturer to retailer to customer.

Prototype & Bulk Production

Q: Do you take a rush order?

A: It depends on the production capacity, but normally we can adjust the schedule to fulfill your order.

Q: Can you help to assemble our products?

A: Yes, we have a skillful team and an assembly line, you just ship the products to us.

Q: How can I have my custom packaging? What’s the process?

A: Here’s the order process you will see very clearly.

Q: How can I guarantee the quality of goods for bulk production?

A: Third-party examination is accepted in the course of production or after production. Furthermore, we will send you some videos or pictures of the products.

Q: What’s the approval process before the bulk production?

A: You have to confirm the final artwork, including the content, dimension, and prototype, check the quality, and details, and give us some comments so that we can make some adjustments.

Q: Can I separate designs/artworks in one order?

A: Yes, you can. But we suggest you order the same size of tubes, or else there will be extra charges.

Q: How can I have a prototype and how many days?

A: Before you have your prototype, you will have a die-out for your own design if you need it, which is supplied by us.
We get your design file in AI/PDF/CDR to print, around 5-7 days it will be finished.

FAQ About Sales


Q: Do you have price list?

A: No, we don’t have price list, all of our paper tubes are customized. Before getting a quote, you just need to advise dimension and quantity.

Q: Do you accept Paypal?

A: We only accept Paypal payment of sampling, but not for bulk order.

Q: What’s your minimum order quantity?

A: Our minimum order quantity is normally 3000 pieces, which is more cost-effective, but we did smaller quantities before.

Q: Do you offer price breaks?

A: Yes, we have price breaks, the unit price will be lower when the quantity is higher.

Q: Can I have wholesale prices?

A: Sure, the price will be lower as the quantity is bigger.

Q: What are your payment terms and turnaround time?

A: Proforma invoice will be submitted to you. 30% of the deposit by telegraphic transfer for a purchase order, pay 70% balance of the shipping quantity before delivery. Delivery time is around 15-20 days(depending on your order quantity) after payment and artwork are confirmed. Please note that it’s subject to change based upon payment received time.

Q: What is the pricing including?

A: You will get ex-work, FOB, and CIF prices in USD, which depends on your requirements. Printing, tubes, and packing carton boxes are included in the quote.

Shiping & After-sales

Q: How will my order ship?

A: All of our paper tubes are carefully packaged In standard exporting cartons. If you need a pallet, please tell us in advance.

Q: Is your quote include the courier?

A: We can offer ex-work, FOB, CFR, CIF, etc.. prices, according to your requirements.

Q: Where do you ship to?

A: We are selling our packaging all over the world, America, and European countries are hot destinations.

Q: What’s your refund policy?

A: Since all the tubes are customized, we don’t allow returns. But if you don’t satisfy with the quality, we have a professional specialist who follows up on your case, and there will be solutions to fix your problem.

Q: How much is the shipping?

A: It depends on some factors, like volume, the way of shipping, by air or by sea. You can arrange the shipping by yourself or we can arrange with you.

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